Would I recommend the Swytch bike electric bike conversion kit?

Based on my experience I would say NO:


September 2021 Received and installed Pro Generation 2 Swych bike conversion kit (cost approximately £600)
1 month
later		 1st hardware fault - connectivity issue, needing a replacement part
5 months
later		 2nd hardware fault - cannot remove power pack to charge battery, needing a replacement part
Following this second fault I questioned the reliability of the kit with Swytch and asked what I was supposed to do if I had further faults outside the 12 month warranty period.

They said they could not extend the warranty but would do their best to support me outside the warranty period.
13 months
later		 3rd hardware fault - connectivity issue, needing a replacement part
25 months
later 		4th hardware fault - no power to the motor needing a replacement part. Swytch diagnosed I needed controller was faulty. Controller is now discontinued by Swytch. Swytch's proposed 'solution' was to for me to upgrade to the latest battery pack.
I don't have faith in Swytch anymore. I have been sold a kit which has had 4 hardware faults. Why would they expect me to want to spend more money with them after my experience?


My conclusions on Swytch:


  • Appears not to care about customer satisfaction, it's only concerned with taking people's money and very little beyond this
  • Appears not to care about sustainability - kits are going to end in landfill because cannot be maintained long term
  • Initial low price of a Swytch kit might appear good value, but in the long term you'd better buying a kit with another provider. Spending the extra money up front and get a more reliable kit with the long term commitment and support.